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122
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2
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0
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69
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56
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402
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73
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: IT & Internet Vacancy 1157 |
| Post:Help Desk Analyst – Tier I |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
|
| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Department: Engineering
Position: Help Desk Analyst – Tier I (Temp to Perm)
Reports To: Engineering and Services Delivery Manager
Location: New York, NY
General Position Description: We are looking for the next all-star that has what it takes to succeed and is entrepreneurial minded to help us grow the business. The Tier I Help Desk Analyst will assist the Engineering & Services Delivery Manager and other engineers on projects, service requests, and day to day office tasks. In addition he/she will be the first point of contact for all service requests. This position includes but is not limited to the following duties:
• Open and assign service requests
• Check clients network for backup status
• Answering incoming phone calls
• Handle basic service tickets such as password changes, user creation, email setup, etc.
• Schedule engineers for onsite visits as needed
• Assist on network and IP telephony projects
• Handle rotation of backup tapes both internally and at client sites
• Maintain a log of cleaning tape life cycle internally and at client sites
• Manage licensing, support, and maintenance programs
• Participate in a weekly after hours on-call rotation
• Handle basic ShoreTel service tickets
• Handled RMA processing for our clients
• Handle basic tasks in our managed services platform
Skills:
• Adaptable – Adjust approach to match varied task requirements; Adjust behavior to others’ styles; Change priorities to meet changing demands; Adjust quickly to new responsibilities
• Planning and Organization – Prioritize activities and assignments; Determine tasks and resources; Schedule appropriate amounts of time for completing work; Leverage resources; Stay focused.
• Building Customer Loyalty – Acknowledge the person; Clarify the current situation; Meet or exceed needs; Confirm satisfaction.
• Communication – Ability to obtain information in a timely manner from other personnel, vendors, and client to get the job done right the first time
• Self Starter – ability to quickly learn new tools and technologies
Qualifications:
• Associates degree or equivalent experience
• Willingness to learn and adapt to constantly changing industry
• Ability to logically troubleshoot
• Ability to document solutions to problems
• Ability to operate standard office equipment such as printers, copiers, etc.
• MCP, MCSE, CCNA, or any other industry certifications are helpful
Training Objectives:
• Learn internal systems through hands on and web based training
• Continue on the Microsoft MCSE 2003 Track by completing 1 exam per quarter
• Complete online ShoreTel training.
To ensure proper handling of your submission please make sure the subject of your submission starts with JOB-ID1561
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
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| Email: |
(addisonstreetspa@aol.com)
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| Phone: |
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Publication date: 2009-09-19 18:50:12
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